E-COMMERCE OPERATIONS LEAD – Consult Business Partner

E-COMMERCE OPERATIONS LEAD

 The big international company is looking for E-commerce Operations Lead, Kyiv.

 Responsibilities

  • Building, elaborating and managing operations of ecommerce start-up project;
  • Managing vendors for 3PL, customer service, payment processing, fraud prevention, IT, telecom services and others as required by the business model;
  • Optimization, improvement and automation of business processes in order to increase operating efficiency and enable increased focus on strategic, value-adding activities;
  • Managing costs of e-commerce project: planning and budgeting, negotiations, control and optimization;
  • Creating and maintaining appropriate Standard Operating Procedures for all aspects of ecommerce operations;
  • Setting up collaboration, defining process flow and KPIs;
  • Maintaining appropriate customer service quality levels;
  • Coordinating IT support activities;
  • Working in close collaboration with company’s buying, planning, content, marketing, IT and finance teams to achieve the group’s overall ecommerce business and financial goals

 Main requirements

  • Education – university degree;
  • 2+ years of E-com experience, good knowledge of the Ukraine e -commerce market;
  • Strong project management and communication skills, ability to effectively cooperate with internal and external stakeholders;
  • Advanced analytical mindset, ability to make data driven decisions and push them to life;
  • Strong customer focus orientation;
  • Advanced knowledge of MS Excel;
  • English – Upper-intermediate level

 We offer

  • Stable & competitive salary;
  • Development opportunities;
  • Medical insurance;
  • Employee discount
  • If you are interested in vacancy, please send your CV in English.